Service Department

Higgins Energy Alternatives Service Department


Install team outside


trucks outside showroom 2


Trucks outside showroom

Higgins Energy Alternatives is here to meet your service needs. Many day-to-day operating questions involve maintenance procedures which are easily performed by the owner of a stove or fireplace. In other instances, your appliance may require inspection and service by a trained technician. At Higgins Energy, we have the largest staff of National Fireplace Institute (NFI) specialists in Massachusetts. We also have a staff technician who is a licensed Massachusetts gas fitter.

In addition, our installers are fully in compliance with any and all applicable state home improvement contractors licensing requirements. Our technicians attend workshops and training seminars on a regular and ongoing basis, insuring that they are as up-to-date and knowledgeable as possible.

If you encounter a problem with a product that was purchased at our store, we suggest that you take the following steps prior to calling to schedule a service appointment:

  • Read your owner’s manual for answers to simple questions.
  • Visit the manufacturer’s website for links to specific questions & answers.
  • Refer to our categorized list of service questions on this website.

Most manufacturers provide detailed service information, and many problems turn out to be simple things that can be easily be handled by the homeowner. Taking these steps will save you time and expense. Should you still have an unresolved problem, please call us to schedule one of our professional service specialists to come to your home.

If you require a stove manual or a copy of a manufacturer’s warranty, most of these are available online at the appropriate manufacturer’s website. Go to our links page to find the one you need.


Higgins Energy Alternatives, Inc.
140 Worcester Road
Barre, MA 01005


Monday: CLOSED
Tuesday: 9:00am - 6:00pm
Wednesday: 9:00am - 6:00pm
Thursday: 9:00am - 7:30pm
Friday: 9:00am - 6:00pm
Saturday: 9:00am - 4:00pm
Sunday: CLOSED


Phone: 978-355-6343
Text Us! 978-355-6343
Toll Free: 800-424-6343
Fax: 978-355-4582